The Impact of the Implementation of the ERP on End-User Satisfaction Case of Moroccan Companies

In recent years, the implementation of ERP is as a lever for development and inter-organizational collaboration. The ERP is a powerful tool for integration, sharing of information, and fluidizing of the process within the organizations (El Amrani et al. 2006; Kocoglu and Moatti, 2010). The company must not only equip and computerization but it must opt for the establishment of an IT infrastructure "optimal" who will respond to its present and future needs. OF or the interest of the application integration, and especially of the ERP who come remedy the situations mentioned. This article proposes a model and tests to evaluate the success of a system "Enterprise Resource Planning "(ERP) based on a measure of user satisfaction. Referring to the model DeLone & McLean (1992) and the work of Seddon & Kiew (1994) . The criteria that can influence user satisfaction, to ensure the successful implementation of the ERP system are identified. The results of the exploratory study, carried out on 60 users in 40 Moroccan companies, shows that user satisfaction of ERP is explained by the quality of the ERP system, perceived usefulness and quality of information provided by this type of system. The study also found that the quality of change is a predictor of satisfaction measured by user involvement in the implementation of ERP, the quality of communication within such a project and the quality of training given to users. Keywords—Enterprise Resource Planning (ERP); User Satisfaction; Quality Change;Information Technology (IT); Information Systems(IS); success; evaluation approaches;Evaluation Success Factors